IT Helpdesk/Desktop Support Technician

Salary / Rate:

GBP 1.00-2.00 

Location:

Essex 

Rate:

Yearly 

Job Type:

Permanent 

Sector:

Database / Systems / Network Administration 

Date Posted:

03/07/2009 

Reference:

NESIT-AJB/HD/21344A 

IT 1st Line Helpdesk Support Technician will be the first point of contact for office based staff and remote users seeking technical/systems advice. Supporting approximately 60 users, You will serve as a member of the IT Department based in Harlow providing telephone and in person support for users based in multiple locations across the UK.

Key Responsibilities include but are not limited to the following:

Primary responsibility to provide 1st line end-user support and excellent service to the UK based staff.
To be present and visible in the Helpdesk role and be available to users requiring technical assistance.
To build, configure and install Pc's running Microsoft software.
Windows systems administration, from user creation to configuring Windows key components.
To complete any network/phone cabling and patching requirements.
To setup new desktops/phones and relocate if required.
To perform daily administrative tasks such as Data backup checks, anti-virus checks and server checks.
To Work un-supervised and use own initiative to provide solutions to problems avoiding workarounds.
To learn fundamental operations of the business based across the UK.

General Requirements
Working knowledge of Microsoft operating systems and Microsoft applications.
To be conversant with Ethernet cabling and patching, TCP/IP, basic routing including infrastructure such as switches, routers and firewalls.
Capable of providing technical support in person and over the telephone.
Excellent problem solving skills with the ability of providing solutions to problems that are identified.
Ability to handle constantly changing work flows; to remain productive during slow times and to be able to multitask effectively during busy times.
Commute to other offices based in the UK.

Technical Requirements
All applicants must either hold an IT qualification such as NVQ, A+, MCP or good commercial equivalent experience in the following areas:
Windows Server 2003 or later
Windows XP or Vista
Active Directory
Exchange 2003 or later.
TCP/IP
Microsoft Office 2003 or later
Networking -- switching, routing, patching
and firewalls.
Linux or UNIX experience advantageous but
not essential.

If you have any applications experience either whilst you were at university/college this will be a great advantage.